Privacy Policy

Last updated: 4th February, 2026.

1. Introduction

Welcome to Chiron Health Technologies Limited ("we", "our", or "us"). We are committed to protecting your privacy and handling your personal and health-related information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile health application (the "App").

By using the App, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you register or use the App:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Gender (optional)
  • Account login credentials

2.2 Health Information

Depending on the features you use, we may collect health-related information, including:

  • Symptoms and health conditions you choose to record
  • Medical notes or health history entered by you
  • Appointment details and health service usage
  • Uploaded images related to your health (e.g., wound photos, medical documents)

Health data is treated as sensitive information and is handled with enhanced security and confidentiality.

2.3 Camera Access

We request access to your device's camera to:

  • Allow you to upload or capture images for health assessments
  • Scan medical documents or prescriptions
  • Support telemedicine or in-app verification features (if applicable)

We do not access your camera without your explicit permission, and camera data is only used for the feature you choose to use.

2.4 Location Information

We may collect location data (with your permission) to:

  • Help you find nearby healthcare providers or facilities
  • Enable location-based health services
  • Improve accuracy of health service availability

Location data may be collected as:

  • Precise location (GPS), or
  • Approximate location, depending on your device settings

You can disable location access at any time through your device settings.

2.5 Usage and Device Information

We may automatically collect:

  • Device type and operating system
  • App usage activity
  • IP address
  • Crash logs and performance data

3. How We Use Your Information

We use your information to:

  • Provide and operate health-related features
  • Personalize your experience
  • Facilitate appointments and healthcare services
  • Enable camera and location-based functionality
  • Communicate with you (notifications, reminders, support)
  • Improve app performance and security
  • Comply with legal and regulatory requirements

4. Legal Basis for Processing

We process your information based on:

  • Your consent
  • Performance of a service you requested
  • Compliance with legal obligations
  • Legitimate interests, while respecting your rights

You may withdraw your consent at any time.

5. Sharing of Information

We do not sell your personal or health data.

We may share your information only:

  • With healthcare providers you choose to interact with
  • With trusted service providers (e.g., hosting, analytics) under strict confidentiality agreements
  • When required by law or regulatory authorities
  • To protect the safety, rights, or property of users or the public

6. Data Storage and Security

We implement industry-standard security measures, including:

  • Encryption of sensitive and health data
  • Secure servers and access controls
  • Limited access to authorized personnel only

Despite our efforts, no system is completely secure.

7. Data Retention

We retain your personal and health information only as long as necessary:

  • To provide the App's services
  • To meet legal or medical record requirements
  • Until you request deletion (subject to legal obligations)

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal and health data
  • Correct inaccurate or incomplete information
  • Request deletion of your data
  • Withdraw consent for camera or location access
  • Restrict or object to certain data processing activities

Requests can be made via the contact details below.

9. Children's Privacy

This App is not intended for use by children under [13/16/18] without parental or guardian consent. We do not knowingly collect personal data from children without proper authorization.

10. Third-Party Services

The App may integrate with third-party services (e.g., maps, analytics). These services operate under their own privacy policies, and we are not responsible for their practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated through the App or posted here with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

Email: contact@chironhealthtech.com
App Name: Chiron
Company: Chiron Health Technologies Limited
Address: Lusaka, Zambia.